August 2015 – Present

Ideation Lead • Innovation Programme
The Ideation Lead is responsible for advising and delivering Accenture’s ‘Innovation as a Service’ offerings (Ideation sessions, Design Sprints and Hackathons). Activities include running workshops internally and externally to promote an innovative mindset and to solve complex problems using emerging technologies. Additionally in my role I worked alongside the Concept Development team to further develop ideas, applying a business case and feasibility assessment to ideas as well as working alongside the Go to Market and Marketing Teams running client tours of our Proof of Concept showcase. As work stream lead I was responsible for leading the external roadmap, including leading an RFP for >£500k and upskilling a junior Analyst. Through this role I became a ‘Subject Matter Expert’ in Ideation within Design Thinking and regularly teach this in ‘Train the Trainer’ sessions.

Commercial Operations Lead • Retail Client
As Commercial Operations Lead I was responsible for the Resource Management of 75 resources for a global technology implementation worth >$8m across 3 locations. During this role I regularly executed financial modelling and forecasting and worked with the global contract and client data teams to ensure the project was compliant.

Business Transformation Analyst & Project Management Office • Automotive Client
As a Business Transformation Analyst my responsibilities included Process Design and Implementation including L5 working instructions and multiple RACI’s for an offshore Business Process outsourcing team and onshore client team whilst working alongside Change Management. After 3 months my role transitioned to Project Management of a team of 10 to

Business Analyst – Agile Delivery • Media ClientAs a Business Analyst in web and app delivery for a large digital transformation, I worked across two projects, both being delivered end to end from requirements gathering, functional design, user experience testing to full functionality and release to production. Alongside my role as a BA I created a new process for Deployment Release Planning, created Training materials for offshore teams and supported multiple go-lives.

August 2014 – March 2015
After Graduation from University I secured a role delivering a Digital Capability project funded by the Government Equalities Office, managing a £75,000 budget for 100 Surrey women to receive training in Digital and Confidence building skills. I executed the project from end to end, including setting up and managing the website and content, social media strategy and execution, PR, marketing, events and recruitment. The closing report by an external supplier reported a 97% success against our KPIs. Alongside this I worked on promotion and marketing strategy for the Youth Web Builder Qualification, one of the qualifications offered by DYA to the Surrey WISE attendees. This involved in the setting up of a project partnered with Accenture (Skills to Succeed) which supported young people across London.

September 2013 – June 2014
The Warwick Rowers is a student led international business, which turned over £300,000 in 3 months. As Head of PR, Marketing and Sales I managed a team of 5 students and worked on product development. I created a marketing and PR strategy which resulted in the Warwick Rowers being featured in the press all over the world including a feature on E! as well as all major UK Broadsheets and Tabloids. I also created and executed a social media strategy through Twitter, Facebook and Blogs and managed a customer service team which dealt with hundreds of queries and created a process of dealing with complaints.

June 2013 – August 2013
End to end Project Manager for a pilot initiative to support small businesses in the UK by offering free advertising space on Barclays ATMs. I managed relationships with business customers, business managers, senior stakeholders and an external advertising agency. I worked with the external media to promote the success of the project to build the Barclays brand from a CSR perspective. The pilot won an internal award and was also nominated for a Business Moneyfacts 2014 award. Additionally I worked with the Life Skills team researching and creating content.

Food of Me reviews and rates restaurants on the service, ease of customisation, taste and expense of the food whatever your eating style. Focused on making it easier for people to eat what they want, wherever they are

Lifestyle, travel, fashion & beauty and health blog

2:1 BA (Hons.) Law with Social Science // Warwick University // 2011-2014

Building & maintaining client relationships
Workshop planning and facilitation with the ability to tailor approach based upon audience and message
Good verbal and written communication skills
Attention to detail
Ability to interact with people at all levels
Ability to articulate customer needs
Ability to manage concurrent projects and customers
Excellent Project Management Skills
Strong leadership, strategic thinking skills

Design Thinking
Microsoft Office including Microsoft Project
Functional design
Business Analyst
Agile Delivery
Project Management
Websites configuration and management via WordPress
Social media Strategy and delivery – all channels
Process Design – Visio

Professional Scrum Master
IDEO: Design Thinking Certification


Avid Gym go-er and healthy foodie
2nd VIII Rower at Warwick University with Warwick Rowing (UWBC). Took part in competitions, training camps and projects such as ‘Rowing in Schools’.
Passion for social media for social and business use. Interest in app development (participated in the creation of the Shell ‘Pay at Pump’ app) Klout score of 65.
Passion and interest in retail and the customer experience. Studied two modules at University in Customer Service. Interest in the importance of Customer Service for brand. support the delivery of theTransformation. In this role I set up and ran the Microsoft Project, led status reporting to Senior Accenture and Client stakeholders and managed the RAID log, contract change orders and contractual deliverable delivery.